Privacy policy

Pleassurie Privacy Policy

Effective Date: September 1, 2024

Last Updated: September 24, 2024

Ovenlab UAB, located at Sv. Stepono g. 22, Vilnius, Lithuania, operates the Pleassurie app ("App") and the Pleassurie Shopify website ("Website"). This Privacy Policy outlines how we collect, use, and protect your personal data when you use our App and Website. By using Pleassurie, you agree to the terms of this Privacy Policy.

This policy applies to data collected through the Pleassurie application and the Pleassurie website. Users of the App may register via email or social providers like Google and Apple, while users of the Website may purchase products and engage with our services. The App and Website collect various personal data for the purpose of providing loyalty services, product sales, and notifications.

Types of Data Collected

Personal Data Collected via App

  • Full Name: Collected during registration for personalization.
  • Phone Number: Used for verification and communication.
  • Birthday: Collected to provide personalized offers.
  • Email Address: Used for account creation, notifications, and communications.
  • Social Media Accounts: If registered through Google or Apple, we may collect profile information from these platforms.

Personal Data Collected via Website

  • Contact Information: Name, address, phone number, and email, used for order fulfillment and communication.
  • Order Information: Details such as your shipping and billing address, payment confirmation, and order history.
  • Account Information: Usernames, passwords, and security questions used for account security.
  • Customer Service Information: Information you provide when contacting us for support.

Other Data Collected

  • Usage Data: Collected automatically through services like Firebase and Shopify, which includes data such as IP addresses, device information, and the time and duration of your use of the App and Website.
  • Cookies: The Website uses cookies to improve user experience and analyze usage data. You can manage cookies through your browser settings.

Purpose of Data Collection

App-Specific Purposes

  • Managing Contacts and Sending Messages: Communication with users about loyalty rewards, offers, and updates.
    - Service: Firebase Cloud Messaging.
  • Platform Services and Hosting: Hosting and running key components of the App through services such as AWS and Firebase.
    - Service: App Store Connect for analytics and app performance.
  • Registration and Authentication: Enabling users to register and authenticate through email or social providers like Google or Apple.
    - Service: Firebase Authentication.

Website-Specific Purposes

  • Product Fulfillment: Using your contact and order information to process payments, fulfill orders, and deliver products.
  • Marketing and Advertising: Using your personal data to send marketing messages, promotions, and product updates via email or text messages, with options to opt-out.
  • Improving User Experience: Tracking your usage data to improve the Website’s performance and personalize your experience.
    - Service: Shopify for e-commerce platform hosting and payment processing.

Data Processing Methods and Location

Data collected through both the App and Website is processed at Ovenlab UAB's offices or in any other locations where third-party processors are located, including the use of AWS and Firebase for data storage. Data may be transferred to other countries based on the location of our service providers.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal obligations, account management, and product delivery. In some cases, data may be retained longer to comply with legal requirements or user consent.

User Rights

Users have the right to:

  • Access Data: Request a copy of your personal data.
  • Correct Data: Request corrections to any inaccurate data.
  • Delete Data: Request deletion of your account and associated data, which will be processed within 30 days of the request.
  • Object to Processing: Object to how we process your data.
  • Withdraw Consent: Withdraw consent for data processing where applicable.

Account Deletion

Users of the App may request to delete their account at any time. Once a request is submitted, all personal data will be deleted within 30 days. Website users may request deletion of their account and purchase history through our customer support.

Security Measures

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or deletion. Your data is stored in secure environments, such as AWS DynamoDB and Firebase, which comply with industry-standard security protocols. Website data is protected using Shopify’s secure infrastructure and payment processing services.

Data Sharing

We do not share personal data with third parties except in the following cases:

  • Service Providers: To process orders, payments, and other functionalities through Shopify, AWS, Firebase, or other partners.
  • Legal Obligations: To comply with legal obligations or respond to legal requests.
  • Marketing Partners: With your consent, we may share data with third-party marketing partners for promotional purposes.

Cookies and Trackers

The Website uses cookies to improve user experience and track user behavior. You can manage cookies through your browser settings. For more details on Shopify's use of cookies, visit: Shopify Cookies Policy.

Third-Party Links

The Website may contain links to third-party websites that are not controlled by us. We are not responsible for the privacy practices of these third-party websites. Users should review the privacy policies of any third-party websites they visit.

Children’s Privacy

The App and Website are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will delete the information.

International Data Transfers

Your personal data may be transferred outside your country of residence. We ensure such transfers comply with applicable legal standards, such as the use of EU-approved Standard Contractual Clauses for data transfers.

Contact Information

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, you may contact us at:

Ovenlab UAB
Sv. Stepono g. 22, Vilnius, Lithuania
Email: it@ovenlab.lt

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated via the App or Website, and continued use constitutes acceptance of the revised policy.

This Privacy Policy was last updated on September 24, 2024.